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<h2>Overview</h2>AML HQ is a simple and smart portal that allows you to efficiently onboard clients and comply with anti-money laundering guidelines.&nbsp; We have designed a number of processes that guide you through the collection of information from your clients, the assessment of risk and the demonstration of due process.<h3>Quick start guide</h3><ol><li>If you haven't already done so <a href="https://web.amlhq.com/register">click here to register for a free trial on AML HQ</a></li><li>After you have registered and logged into your account you can start onboarding new clients by clicking the "Add new client" button</li><li>Help and guidance is available throughout AML HQ - &nbsp;Click on the little blue information symbols <img class="image_resized" style="width:2.49%;" src="https://cdn-assets.productfruits.com//ac8b99f7-7cbb-4cdb-9271-28c708cc4dc2"></li><li>You can always contact our support team - Click on the blue help icon in the bottom right hand corner of AML HQ <img class="image_resized" style="width:2.73%;" src="https://cdn-assets.productfruits.com//0ed2f39b-cdd6-4c31-b93e-cfa211b73b21"></li></ol><h3>AML HQ features</h3>The AML HQ portal provides you with tools to:<ol><li>Onboard corporate and private clients</li><li>Conduct and document Client Risk Assessments</li><li>Automatically retrieve official company information (including directors)</li><li>Verify the identity and capture proof of address for individuals&nbsp;</li><li>Conduct a Business Risk Assessment</li><li>Conduct and record staff AML training logs</li></ol>We also provide you with a full set of AML policies, controls and procedures that can be used out of the box or further tailored to meet the requirements of your business. &nbsp;

Steps to AML ComplianceThere are a number of steps that the MLRO needs to complete in order to establish the AML framework for your practice. They are described here: <a href=" https://help.amlhq.com/en/article/mlro-checklist">MLRO Checklist</a>In parallel to completing the MLRO actions, you can start updating your AML Client files:<ol><li>You can immediately start adding new clients to your AML HQ account by using the "Add New Client" button on your Client dashboard. &nbsp;</li><li>We can efficiently upload your existing clients to your account. &nbsp;To avail of this free service please:<ol style="list-style-type:lower-latin;"><li>Populate and return a Corporate Client Bulk-upload CSV file <a href="https://www.loom.com/share/64ffe92845d649d594e06389d180386f?sid=bbe8b4b8-e590-4a6d-8579-788a78e99bd0">[View video tutorial]</a></li><li>Populate and return a Sole Trader / Individual Client Bulk-upload CSV file <a href="https://www.loom.com/share/5fddb76020cd40abbb2cabebb7c1dc93?sid=89e4135b-61f1-4fe6-91ad-af1a6d850db0">[View video tutorial]</a></li></ol></li><li>When we process your bulk upload you can update your Client Files with missing information (see note A below)</li></ol><hr>(A) Updating AML Client FilesAfter we bulk import your existing clients there are a number of steps that you need to complete:&nbsp;<ol><li>Complete a Client Risk Assessment</li><li>For corporates, confirm that you have identified all of the directors and beneficial owners (with an RBO extract file to demonstrate that you have met your obligations to check the RBO register)</li><li>For corporates, confirm that you have verified the identity of all of the PSCs/beneficial owners (ID and Proof of address) and at least one director&nbsp;</li><li>Where appropriate add source of funds/wealth information (in the risk assessment) and add evidence of such for complex or higher risk clients</li></ol>We will cover the above in your AML HQ training session.&nbsp; The following video also covers the required actions: &nbsp;<a href="https://www.loom.com/share/637b3fe3091b4fbcbca0f75bdd1013e8?sid=263eca7a-799e-412b-a64d-24c1b97de8dc">Updating Existing Client Files</a><hr>Other useful video tutorials:<ul><li><a href="https://www.loom.com/share/ec0f1a8983e647c6a564f0aa86de1fd9?sid=18b0cd59-8862-4d7b-a136-36ca6e183291">Adding new staff users to your account</a></li><li><a href="https://www.loom.com/share/602c097d18f345c696a2862a67bb3fc3?sid=2fab045c-ac66-4c14-a1bc-00c99563b5ad">How to link Identity Documents across multiple clients</a></li><li><a href="https://www.loom.com/share/9a16d2d4d89e496fa73ad8a5d8291edd?sid=a115affd-6daa-409b-9cc1-e3bfef4f11d7">How to “Create and Link” a Private Client file from an existing Corporate Client file</a></li><li><a href="https://www.loom.com/share/642ee2b4f64e446e8eec888b55c88422?sid=3802e232-eb69-43c7-aab5-16f7dad620ff">Top-up credits on your account</a></li></ul><hr>AML HQ SupportIf you have any questions please use the following support channels that are available to you:&nbsp;&nbsp;<ol><li>Email Support: You can email&nbsp;<a href="mailto:support@amlhq.com">support@amlhq.com</a>&nbsp;</li><li>In App Support: There is a blue question mark in the bottom right hand corner of the AML HQ portal.&nbsp; If you click on the (?) symbol you can contact support.&nbsp;</li><li>Telephone Support: You can always call&nbsp;(01) 485 3848 and one of the team will be available to support.&nbsp;</li></ol>

There are a number of tasks that the Money Laundering Reporting Officer (MLRO) in your practice has to complete and review on an annual basis. &nbsp;In this checklist, we provide short video tutorials to show you how to complete these tasks in AML HQ:<ol><li>Complete a Firm-wide Business Risk Assessment</li><li>Review and Approve your AML Policies, Controls and Procedures</li><li>Set-up Annual AML Refresher Training for your team</li></ol>If you are looking for guidance on how to update your AML client files you can find it <a href="https://help.amlhq.com/en/article/compliance-guide-ie">here</a>.&nbsp;<hr>(1 &amp; 2) Complete a Firm-Wide Business Risk Assessment and Review your Policy, Controls and ProceduresOn an annual basis you need to conduct a Firm-Wide business risk assessment in order to identify Money Laundering risks that your firm is exposed to. &nbsp;This is a questionnaire that will ask you questions about type of clients you have and the industries in which they operate along with their geographical location and associations. &nbsp;Where risks are identified you will need to document your appropriate mitigating actions.The Firm-Wide Business Risk Assessment identifies the risk profile of your practice and everytime you complete a review you need to review your AML Policies, Controls and Procedures to ensure they remain fit for purpose. &nbsp;A review is required on an annual basis or when there is a material change within your practice, such as a change in client base, services provided, geographical location etc.The following video explains how to review your AML Policies, Controls and Procedures manual and complete a Firm-Wide Business Risk Assessment in AML HQ:&nbsp;<a href="https://www.loom.com/share/f8e9da894f3a45a7b640778635a7acf9?sid=2fa627ea-183d-4506-b06e-cd1a9a2353f2">Review PCPs and Business Risk Assessments</a>NOTE: In January 2025, we released two new versions of our AML Policies, Controls and Procedures template. &nbsp;The new templates are streamlined and user friendly. &nbsp;There is a version tailored to Sole Practitioners and a seperate version for small to medium size practices. &nbsp;The new versions are available within your policy library within your AML HQ account.Select "Library" from the dropdown list within the AML Policies section here: <a href="https://web.amlhq.com/guidance">https://web.amlhq.com/guidance</a>&nbsp;<img src="https://cdn-assets.productfruits.com/3ce24e36-0379-4e98-bea6-c6b9f6b5d66d">&nbsp;<hr>(3) AML Training for your team&nbsp;You and your team need to receive AML training both when they join the practice and on an annual basis.The following short video explains how to set-up AML training for you and your team:&nbsp; <a href="https://www.loom.com/share/94d6e1297c244c08a0303becacce3f67?sid=b367ea8e-ac71-4598-94ce-58362c72cea9">Set-up AML training for staff</a>Within the above video, we refer to the following training link which you will need when setting up the training course for your team:&nbsp;<a href="https://event.on24.com/wcc/r/4173720/24CCA0137FD1F9AD24BD872500203175">https://event.on24.com/wcc/r/4173720/24CCA0137FD1F9AD24BD872500203175</a>After you have set-up the training course, you can send the following link to you team members. &nbsp;It provides a short video tutorial (2 mins) explaining how they can access training and maintain their own training logs:&nbsp;<a href="https://www.loom.com/share/838da68133b846c9b411b5c0b4b1ed60?sid=ccb863b2-be8a-465e-aedd-b831a997cb28">How to access AML training</a>Note: only Administrators can configure training courses for the team.<hr>AML HQ SupportIf you have any questions please use the following support channels that are available to you:&nbsp;&nbsp;<ol><li>Email Support: You can email&nbsp;<a href="mailto:support@amlhq.com">support@amlhq.com</a>&nbsp;</li><li>In App Support: There is a blue question mark in the bottom right hand corner of the AML HQ portal.&nbsp; If you click on the (?) sumbol you can contact support.&nbsp;</li><li>Telephone Support: You can always call&nbsp;(01) 485 3848 and one of the team will be available to support.&nbsp;</li></ol>

If you have any questions please use the following support channels that are available to you:&nbsp;&nbsp;<ol><li>Email Support: You can email&nbsp;<a href="mailto:support@amlhq.com">support@amlhq.com</a>&nbsp;</li><li>In App Support: There is a blue question mark in the bottom right hand corner of the AML HQ portal.&nbsp; If you click on the (?) symbol you can contact support.&nbsp;</li><li>Telephone Support: You can always call&nbsp;(01) 485 3848 and one of the team will be available to support.&nbsp;</li></ol>

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