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AML HQ Enhancements
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Software Update - 18th October 2025

On Saturday 18th October, we updated AML HQ with a number of small but important enhancements.  If you would like to request any new features, please contact one of our team directly or send an email to support@amlhq.com.

A summary of the key enhancements included in this release are as follows: 

  1. We have made a number of enhancements to our Advanced Identity Verification service to improve the workflow and experience for your clients.  
  2. We have also made a number of minor UI changes based on client feedback. 

Keep reading for more information on these changes or get in touch if you would like support or a demo of these new features (support@amlhq.com).

Ehancements to our Advanced ID Verification service

  1. In this release we made a number of subtle changes to the external client screens to improve the workflow and experience for your clietns. 
  2. We have also added a QR code on the create ID Verification screen which will allow you to instantly access the ID Verification session. This is a handy feature if your client is present in your office and you want to help them complete the process on your device.
  3. If you delete or cancel an advanced ID Verification session when the session status is in progress then the credits will now be returned to your account. 
  4. When an ID Verification session is complete, the screens and certificates will now include all images that have been provided during the session.  If you want to discard any of the images you can delete them from within the screen.  This has been updated so that you have visibilty over all documents/images provided by the client.  At least 2 identity document images and 2 selfie images are returned.
  5. We have added the ability to cancel revoke external access for an ID Verification Session that is in progress. For example, you might have received an IDV response from a client and have reopened it to allow the user to change their proof of address evidence.  If you change your mind you can now revoke the external access.
  6. We are now displaying the Client Name on the ID Verification Session Linked Client Parties table to provide clarity on where Identity Verirication Sessions are linked 
  7. We have also updated our advanced IDV service to support NFC chip verification.  This option is introduced for Clients that require an even higher degree of identity assurance (beyond biometric verification).  This feature has been introduced to help clients meet the new ID verfication requirements when interacting with Companies House in the UK.  If you want to know more about this feature, please contact the team via support@amlhq.com   

Miscellaneous Updates

The following smaller miscellaneous improvements have also been added as part of this update:

  • Drag and drop functionality added to the Add Assessment and Add Note screens within the Client Details page.
  • Delete client will now automatically unlink child clients rather than blocking the delete process. 
  • It is now possible to cancel external risk assessment access (if it has been granted or reopened).
  • The create client from client party feature now populates the jurisdiction field.  
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